Reference

What You Agree to When You Use 8vk

These terms and conditions set out the rules that govern your account with us — from how you open it to how withdrawals are processed and what happens if something goes wrong.

Account holder responsibilitybKash, Nagad, Rocket transactions coveredEligibility depends on local law and regionChanges notified before they take effectOne account per person
8vk What You Agree to When You Use 8vk
TERMS SUPPORT CONTACT

Reach Us About These Terms

If any part of these terms is unclear or you need to raise a question about how they apply to your account, our support team can help. Use live chat for a quicker response or email if your query involves account documentation or a formal request under these terms.

Team online

Live Chat

Available directly from the platform — open the chat icon from any page while logged in to your account. Responses are handled by our Bangladesh support team.

Email Support

Send account or terms-related queries to our support address. Attach any relevant account details so we can match your request without delays.

Account Help Centre

The Help Centre covers common terms questions including account limits, wallet verification steps, and what to do if access to your account is restricted.

HOW WE HANDLE YOUR ACCOUNT

Security, Data and Account Retention

We keep your account data only for as long as it is needed to operate your account and meet any record-keeping obligations that apply. You can request a copy of the data we hold or ask us to close your account through the support channels above. Security on every account session is enforced through OTP verification tied to your registered mobile number, and all transactions — including bKash, Nagad, and Rocket deposits — are logged against your account wallet in real time.

Account Security

Every login session requires OTP confirmation to your registered number. We do not store payment PINs and we never ask for them through chat or email.

Data Retention

We retain account and transaction records as required by applicable rules. Once your account is closed, personal data is handled in line with the retention policy set out in our privacy notice.

Cookies and Tracking

We use session cookies to keep you logged in and to maintain your wallet state across pages. You can manage cookie preferences through your browser, though some features depend on session cookies to work.

Requesting Changes

To update your registered details, close your account, or ask what data we hold, contact support with your account ID. We aim to confirm receipt and begin processing within one working day.

Common Questions About These Terms

Below are the questions we hear most often about how these terms apply. If your question is not covered here, live chat is the quickest way to get a specific answer.

These terms apply to anyone who opens an account with us. By registering, you confirm that you meet the eligibility requirements that apply in your location and that you have read and accepted these terms in full.

We will always notify you before a change takes effect. Notification goes to your registered contact. If you continue using the platform after the effective date, that confirms you accept the updated terms.

Depending on the nature of the breach, we may suspend or close your account. Any balance in your wallet at that point is handled in line with the relevant clause in these terms, which support can walk you through.

Yes. Transactions through bKash, Nagad, or Rocket are also governed by your agreement with each provider. Our terms cover what happens on the 8vk side of the transaction — the wallet credit, the record, and any disputes you raise with us.

Contact support through live chat or email with your account ID and a request to close. We will confirm the process, including how any remaining wallet balance is handled before closure is completed.

The version published on this page is always the current one. If terms have been updated since you last reviewed them, the effective date shown at the top of the page tells you when the latest version came into force.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.